Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Reef Digital Agency Pty Ltd (ABN 35 151 143 476), a company incorporated in New South Wales, Australia ("Reef Digital Agency", "we", "us", or "our"), the operator of Diploria AI ("Diploria") accessible at diploria.ai (the "Service").

By creating an account or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2. Description of Service

Diploria is a software-as-a-service (SaaS) platform that tracks and reports how brands appear in responses generated by artificial intelligence engines (such as ChatGPT, Google Gemini, Claude, Perplexity, Grok, and others). The Service allows users to configure brands and prompts, run automated polls across AI engines, and view visibility metrics, sentiment analysis, and historical trend data through a web-based dashboard.

The Service is designed for use by marketing agencies, brand managers, and businesses who wish to monitor their AI search presence. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice where practicable.

3. Eligibility

You must be at least 18 years of age and capable of entering into a binding contract to use the Service. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

The Service is not available to any person or entity that has previously been suspended or removed from the Service, or where providing the Service would violate any applicable law.

4. Accounts & Registration

You may register using a valid email address and password, or by authenticating through Google OAuth. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@diploria.ai if you suspect any unauthorized use of your account.

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. We reserve the right to suspend or terminate accounts that contain false or misleading information.

5. Subscription & Payment

5.1 Plans

The Service is offered on a subscription basis. We provide a Free plan with limited features and one or more paid plans (together, "Paid Plans") with expanded capabilities. The features available under each plan are described on our pricing page and may be updated from time to time.

5.2 Billing

Paid Plans are billed in advance on a monthly or annual basis, as selected at the time of subscription. All payments are processed securely by Stripe, Inc. By subscribing to a Paid Plan, you authorize us (through Stripe) to charge your payment method on a recurring basis until you cancel your subscription.

5.3 Cancellation & Refunds

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to the Paid Plan features until that date. We do not provide refunds for partial billing periods, except where required by applicable consumer protection law.

5.4 Price Changes

We may change the price of Paid Plans at any time. We will provide at least 30 days' notice of any price increase by email or through a notice within the Service. Your continued use of the Paid Plan after the price change takes effect constitutes your agreement to pay the updated price.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to monitor competitors in a manner that violates any applicable law or third-party terms of service.
• Attempt to reverse engineer, decompile, disassemble, or derive the source code of the Service.
• Circumvent, disable, or interfere with security features of the Service.
• Use automated tools to scrape, crawl, or extract data from the Service beyond what is expressly permitted by us.
• Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent.
• Use the Service to transmit any unlawful, harmful, defamatory, or otherwise objectionable content.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Violate any applicable law or regulation.

We reserve the right to suspend or terminate your access to the Service without notice if we determine, in our sole discretion, that you have violated these Acceptable Use obligations.

7. Intellectual Property

The Service and all content, features, and functionality (including software, text, graphics, logos, and designs) are owned by Reef Digital Agency or its licensors and are protected by Australian and international intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service or its content, other than a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.

You retain ownership of all data you upload or generate through the Service (your brand configurations, prompts, and poll results). By using the Service, you grant us a limited license to process and store that data solely for the purpose of providing and improving the Service to you.

8. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any defects will be corrected.

AI engine responses and visibility poll results are generated by third-party services outside our control. We do not guarantee the accuracy, completeness, or reliability of any poll results, AI-generated content, or analytics data presented through the Service. You should not rely solely on Diploria data to make material business decisions without independent verification.

To the extent permitted by applicable law, including the Australian Consumer Law, nothing in these Terms limits any right you may have under statutory guarantees that cannot be excluded.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Reef Digital Agency and its directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising out of or related to these Terms or the Service will not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim, or AUD $100, whichever is greater.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, including if we reasonably believe you have violated these Terms. Upon termination, your right to use the Service will immediately cease.

You may terminate your account at any time by contacting us at hello@diploria.ai or through your account settings. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply after termination.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia for the resolution of any dispute arising out of or relating to these Terms or the Service.

If you are a consumer located in the European Economic Area or United Kingdom, you may also have the right to bring proceedings in your country of residence in accordance with applicable local law.

12. Changes to Terms

We may revise these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you by email or through a prominent notice within the Service at least 14 days before the changes take effect. If you do not agree to the updated Terms, you must stop using the Service before the effective date of the changes. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms or the Service, please contact us at:

Reef Digital Agency Pty Ltd
ABN 35 151 143 476
New South Wales, Australia
Email: hello@diploria.ai
Website: reefdigital.com.au